Processing Time

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All orders are handmade and prepared with care.

Please allow 2–5 business days for order preparation before shipping.
During collection launches or busy periods, processing times may be slightly longer.

You will receive a confirmation email once your order has shipped.

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Shipping Rates

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🇨🇦 Canada

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• Flat rate shipping calculated at checkout

• Free shipping on orders over $130 CAD

Estimated delivery time: 2–8 business days (depending on province)

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🇺🇸 United States

• Flat rate shipping calculated at checkout

• Free shipping on orders over $170 CAD

Estimated delivery time: 5–10 business days

Please note that delivery times may vary depending on customs processing.

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International

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International shipping is available at a flat rate (calculated at checkout).

Estimated delivery time varies by destination.

International customers are responsible for any customs duties, taxes, or import fees required by their country.

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Customs, Duties & Taxes

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Orders shipped outside of Canada may be subject to import duties and taxes.
These fees are determined by your local customs authority and are the responsibility of the customer.

Tournie is not responsible for delays caused by customs processing.

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Incorrect Address

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Please ensure your shipping address is correct at checkout.
Tournie is not responsible for orders shipped to incorrectly provided addresses.

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Lost or Delayed Packages

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Once your package has been shipped, delivery is handled by the carrier.
If your order is delayed, please contact your local postal service first.

If you need assistance, feel free to contact us at info@tourniebijoux.com